Privacy Policy

The Western Australian AI Hub ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, events, and membership programs.

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Organisation name, job title, and professional information
• Membership tier and payment information
• Event registration and attendance records
• Professional interests and areas of expertise
• Communications and correspondence with us
• Website usage data and analytics

2.2 Sensitive Information

We do not generally collect sensitive information (as defined under the Privacy Act) unless it is reasonably necessary for our functions and you have provided explicit consent. This may include information about accessibility requirements for events.

2.3 Collection Methods

We collect personal information through:

• Membership application forms
• Event registration and attendance
• Contact forms and email communications
• Partnership and consultation inquiries
• Website cookies and analytics tools (Vercel Analytics)
• Social media interactions
• Third-party service providers (payment processors, email services)

3.1 Primary Purposes

We use your personal information to:

• Process and manage your membership
• Provide access to events, programs, and services
• Communicate important updates and notifications
• Process payments and maintain financial records
• Respond to inquiries and provide customer support
• Facilitate networking and community connections

3.2 Secondary Purposes

With your consent, we may also use your information for:

• Marketing communications about our programs and services
• Research and analysis to improve our offerings
• Industry reports and insights (in aggregated, de-identified form)
• Promotional materials and case studies (with explicit permission)

3.3 Third-Party Disclosures

We may disclose your personal information to:

• Payment processors (Stripe) for membership and event payments
• Email service providers for communications
• Event management platforms for registration and attendance
• Cloud service providers for data storage and hosting
• Professional advisors (lawyers, accountants) when necessary
• Government agencies when required by law

3.4 Overseas Disclosure

Some of our service providers may store or process data outside Australia, including in the United States and European Union. We take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to similar privacy protections.

4.1 Security Measures

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure backup and disaster recovery procedures

4.2 Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

4.3 Retention Periods

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Membership records are typically retained for 7 years after membership ends. Financial records are retained in accordance with Australian taxation laws.

5.1 Access and Correction

You have the right to request access to your personal information and to request correction of any inaccurate, incomplete, or out-of-date information. To make a request, please contact us at privacy@wahub.ai.

We will respond to your request within 30 days. In some circumstances, we may need to refuse access or correction, in which case we will provide you with written reasons.

5.2 Marketing Opt-Out

You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that you will continue to receive essential service-related communications.

5.3 Complaints

If you have a complaint about how we have handled your personal information, please contact us at privacy@wahub.ai. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

Our website uses cookies and similar tracking technologies to enhance your experience and analyse website usage.

6.1 Types of Cookies

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Vercel Analytics)
• Functional Cookies: Remember your preferences and settings

6.2 Analytics

We use Vercel Analytics to collect aggregated, anonymized data about website usage. This helps us improve our website and services. Vercel Analytics does not use cookies and respects user privacy.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

For educational programs involving minors, we obtain appropriate parental or guardian consent and implement additional safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to members
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.